Privacy Policy
Effective date: 11 November 2026
Qiluhuu (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, and related online resources. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through your interactions with us. By accessing or using our website, you acknowledge the practices described below.
Data Collection
We may collect information that you voluntarily provide to us, including when you contact us, submit an enquiry, subscribe to communications, or otherwise interact with our website. This information may include your name, email address, telephone number, postal address, and the contents of your correspondence.
We may also automatically collect limited technical and usage information when you visit our website. This may include your IP address, browser type, device information, operating system, referring website, pages viewed, access times, and general interaction data. This information is generally used in an aggregated or pseudonymised form to help us understand how visitors use the website and how we can improve it.
Please do not submit sensitive personal information unless it is specifically requested and necessary for the purpose of your communication. We do not knowingly seek to collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to remove it.
Use of Data
We may use collected information for the following purposes:
- To provide, operate, maintain, and improve our website and services;
- To respond to questions, requests, feedback, and other communications;
- To administer subscriptions, registrations, or other services you request;
- To understand website usage, monitor performance, and improve user experience;
- To prevent fraud, misuse, unauthorised access, and other security incidents;
- To comply with applicable laws, regulations, legal processes, or governmental requests; and
- To send service-related communications or, where permitted and with your consent where required, relevant promotional information.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to fulfil legitimate business requirements, or to comply with legal and regulatory obligations. We do not sell your personal information. We may share information with trusted service providers who assist with website hosting, analytics, communications, security, or administration, provided they handle the information under appropriate confidentiality and data-protection obligations.
Cookies
Our website may use cookies and similar technologies to remember preferences, support essential functions, analyse traffic, and improve website performance. Cookies are small text files stored on your device by your browser. Some cookies may be placed by third-party service providers that perform analytics or other functions on our behalf.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the availability or functionality of parts of the website. Where required by applicable law, we will request consent before placing non-essential cookies on your device.
Third-Party Links
Our website may contain links to third-party websites, platforms, or services, including social media pages. These external websites operate independently and have their own privacy policies and terms. We are not responsible for the content, security, privacy practices, or availability of third-party websites. We encourage you to review the applicable policies before providing personal information or using those services.
Security
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against accidental loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, secure systems, monitoring, and appropriate operational procedures.
However, no method of transmitting or storing information is completely secure. We cannot guarantee the absolute security of information sent to or received by our website. You are responsible for using appropriate security measures on your own devices and for keeping any account or communication credentials confidential.
User Rights
Depending on your location and applicable law, you may have rights concerning your personal information. These may include the right to request access to information we hold about you, ask us to correct inaccurate or incomplete information, request deletion or restriction of processing, object to certain uses, withdraw consent where processing is based on consent, or request a copy of your information in a suitable format.
To exercise a right, please contact us using the details below. We may need to verify your identity before fulfilling a request. We will respond within the period required by applicable law. You may also have the right to lodge a complaint with a relevant data-protection authority.
Contact
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your information is handled, please contact us:
- Email: help@qiluhuu.com
- Phone: +65 20 9776489
- Address: 118 Mill Lane, Singapore
- Social/X: https://x.com/
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any revised version will be posted on this page with an updated effective date.
